MCA Relief — Strategic Financial Rehabilitation

Privacy Policy

MCA Relief (“MCA Relief,” “we,” “us,” or “our”) operates the website https://mca-relief.com and provides merchant cash advance debt restructuring, debt settlement, debt relief, debt negotiation, debt consolidation, financial counseling, and strategic financial rehabilitation services to business clients across the United States from our office at 56 Hammond Road, Glen Cove, New York 11542.

This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, complete our intake or savings quote forms, contact us by phone or email, schedule a consultation, retain our services, or otherwise interact with our business. It applies to all visitors, prospective clients, clients, business owners, authorized representatives, and partners.

By accessing our website, submitting any form, calling us, emailing us, or engaging our services, you confirm that you have read, understood, and accepted this Privacy Policy in its entirety, and you consent to the practices described herein. If you do not agree with any part of this Privacy Policy, do not use our website or services.

1. Who We Are

MCA Relief is a strategic financial rehabilitation firm focused on assisting businesses that have taken on merchant cash advance (“MCA”) financing and require restructuring, negotiation, settlement, consolidation, or other relief options. We are accredited by the American Fair Credit Council (AFCC) and maintain an A rating with the Better Business Bureau (BBB).

  • Office: 56 Hammond Road, Glen Cove, New York 11542
  • Phone: 516-863-3763 (alternate line 516-863-3763)
  • Email: info@mca-relief.com
  • Additional contact: tammi@krllp.net
  • Hours: Monday – Friday, 8:00 AM – 5:00 PM PST; closed Saturday and Sunday

2. Information We Collect

We collect information that is necessary to evaluate your eligibility, deliver our services, comply with applicable laws and regulations, and operate our business. The categories of information we collect are described below.

a. Information You Provide on Our Forms and During Intake

When you complete our Instant Savings Quote, intake, consultation request, contact form, or otherwise communicate with us, we collect:

  • First name and last name
  • Business name and entity information
  • Email address (and email confirmation)
  • Phone number, including wireless number
  • Approximate amount of business debt, including merchant cash advance balances (we require a minimum of $50,000 in business debt to qualify for our services)
  • Number of advances or active MCA positions
  • Marketing communication preferences (subscribe or unsubscribe)
  • Any additional details you choose to share in messages, emails, or calls

b. Financial and Business Information We Collect to Provide Services

If you proceed to engagement, we collect financial, business, and transactional information necessary to evaluate, negotiate, restructure, settle, or otherwise resolve your debt obligations. This may include:

  • Business legal name, DBA, EIN/Tax ID, state of formation, ownership, and entity structure
  • Names and roles of business owners, officers, members, partners, and authorized representatives
  • MCA agreements, promissory notes, security agreements, UCC filings, factoring agreements, and other financing documents
  • Names and contact information of your funders, lenders, and creditors
  • Outstanding balances, payment histories, daily/weekly remittance schedules, and default status
  • Bank statements, processor statements, financial statements, accounts receivable and payable, and tax returns
  • Court filings, judgments, confessions of judgment, UCC liens, and any litigation history related to your debts
  • Credit information, where relevant to refinancing or consolidation options
  • Trade references, vendor and customer contacts where relevant to debt negotiation
  • Communications between you and your creditors, and any correspondence you provide to us
  • Authorizations, powers of attorney, and engagement documents you sign with us
  • Payment and billing information (for the payment of our fees and program contributions), processed through our payment service providers

c. Information We Collect Automatically From Our Website

When you visit https://mca-relief.com, we and our service providers may automatically collect:

  • IP address and approximate geographic location
  • Device type, browser, operating system, and screen settings
  • Pages viewed, services pages browsed, time spent, referring URL, exit pages, and clickstream
  • Date and time of access
  • Search queries entered on our website
  • Cookies and similar tracking technologies, including tags managed through Google Tag Manager (container ID GTM-NJ4PD4Z) — see our separate Cookies Policy for details

d. Information From Third Parties

We may receive information about you from:

  • Lead generation and marketing partners who refer you to us or place advertisements on our behalf
  • Affiliates and referral sources including accountants, attorneys, brokers, ISOs, business consultants, and our Partner With Us network
  • Funders, lenders, and creditors during the course of negotiation, restructuring, settlement, or litigation
  • Credit bureaus and business credit reporting agencies where relevant
  • Public records including UCC filings, court dockets, business registrations, and litigation records
  • Payment processors and merchant processors in connection with our services and fees
  • Affiliated and partner law firms including KR LLP (krllp.net) where legal services are involved

3. How and Why We Use Information

We use the information we collect for the following purposes:

  • Evaluating your eligibility for our services and providing the Instant Savings Quote
  • Responding to inquiries and providing consultations and proposals
  • Preparing engagement letters, authorizations, and powers of attorney
  • Communicating with your MCA funders, lenders, and creditors on your behalf to negotiate restructuring, settlement, modification, consolidation, or other resolution
  • Preparing settlement agreements, restructuring agreements, and other documents necessary to resolve your debts
  • Coordinating with our in-house legal team, affiliated counsel, and partner law firm in connection with any legal matters arising out of your debts (including defense, judgment review, confession of judgment vacatur, and litigation)
  • Processing fees, program contributions, and other payments
  • Sending account updates, service notifications, and program communications
  • Sending marketing and informational calls, texts, and emails (only where you have provided consent as described in Section 7 and our online intake form)
  • Maintaining records to comply with the Federal Trade Commission Telemarketing Sales Rule (16 CFR Part 310), the American Fair Credit Council (AFCC) standards, the BBB Code of Business Practices, and applicable state and federal laws governing debt settlement and debt relief
  • Detecting and preventing fraud, unauthorized access, and security incidents
  • Defending or asserting legal rights, complying with subpoenas, court orders, and lawful requests
  • Operating, improving, and securing our website and services

4. How We Share Information

We do not sell your personal information. We share information only as necessary to deliver our services, operate our business, comply with our legal obligations, and protect our rights. The categories of recipients include:

  • Your MCA funders, lenders, and creditors in the course of negotiating, restructuring, settling, consolidating, or otherwise resolving your debts on your behalf
  • Our in-house legal team and affiliated counsel, including KR LLP in connection with any legal matters arising out of or related to your debts and our engagement
  • Service providers and vendors who support our operations, including web hosting, customer relationship management, document management, e-signature, telephony, text messaging, email delivery, analytics (including Google Analytics through Google Tag Manager), payment processing, accounting, and IT support
  • Partner and referral firms including accountants, brokers, ISOs, and other professionals who referred you to us or whom we engage to support your matter, subject to confidentiality obligations
  • Replacement funders and refinance partners where consolidation, refinancing, or replacement financing is part of your solution
  • Government and regulatory authorities including the Federal Trade Commission, Consumer Financial Protection Bureau, state Attorneys General, state financial services regulators, the Internal Revenue Service, courts, and law enforcement, where required by law, subpoena, court order, or other lawful process
  • Auditors, advisors, and accreditation bodies including the AFCC and BBB, in connection with accreditation, audit, and compliance reviews
  • Successors and acquirers in the event of a merger, acquisition, restructuring, financing, or sale of all or part of our business or assets
  • With your consent or at your direction for any other purpose you authorize

5. We Do Not Sell or Rent Your Personal Information

MCA Relief does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share telephone numbers, email addresses, or mobile opt-in data with third parties for marketing purposes. Sharing for the operational, legal, regulatory, and service-delivery purposes described in Section 4 is not a sale.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for essential operation, language and form-state preferences, analytics, and marketing measurement. Tags are managed through Google Tag Manager (container ID GTM-NJ4PD4Z). For details on the cookies we use, please review our separate Cookies Policy.

7. Calls, Texts, and Email — TCPA and CAN-SPAM

When you submit our intake or contact form and select the marketing communication checkbox, or otherwise provide your telephone, wireless number, or email and consent to receiving communications, you expressly agree to receive marketing and informational calls, texts, and emails from MCA Relief and our authorized partners using the contact details you have provided, including by automatic telephone dialing systems, prerecorded or artificial voice messages, and SMS/MMS text messages, in accordance with the Telephone Consumer Protection Act (TCPA), the Federal Communications Commission rules, the FTC Telemarketing Sales Rule (16 CFR Part 310), and the CAN-SPAM Act.

Your consent is not required as a condition of obtaining any product or service from us. Message and data rates may apply, and message frequency varies.

Opting Out of Calls and Texts

You may opt out of marketing text messages at any time by replying STOP to any marketing text you receive from us. You may opt out of marketing calls by informing the caller, or by contacting us using the details in Section 16. You may still receive transactional, service-related, and legally required communications relating to your engagement and account even after opting out of marketing.

Opting Out of Marketing Emails

You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us. We will continue to send you transactional and service-related emails relating to your account, engagement, and matter.

8. How Long We Keep Information

We retain information for as long as necessary to provide our services, comply with our legal, regulatory, tax, and accreditation obligations, defend against and pursue claims, and otherwise operate our business:

  • Inquiries and intake records that do not lead to engagement typically retained for up to 24 months
  • Engagement files, signed authorizations, communications with creditors, settlement and restructuring agreements, and financial records retained for a minimum of seven (7) years following completion or termination of the engagement, in line with FTC TSR record-keeping requirements (16 CFR § 310.5), AFCC requirements, and applicable state debt-settlement laws
  • Litigation, judgment, and legal-defense records retained for as long as necessary to resolve and protect against claims, typically a minimum of seven (7) years from final resolution
  • Payment, billing, and tax records retained for the longer of the period required by IRS regulations or applicable state law
  • Call recordings (where calls are recorded) retained in accordance with applicable law and our internal retention schedule
  • Marketing data and consent records retained until you withdraw consent, then retained as proof of prior consent and timing of withdrawal for the period required to demonstrate compliance with the TCPA, TSR, and CAN-SPAM

Information no longer needed is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the following rights with respect to personal information we hold about you:

  • Right to know what categories of personal information we have collected, used, and shared
  • Right to access a copy of your personal information
  • Right to request correction of inaccurate or incomplete information
  • Right to request deletion of personal information, subject to legal, regulatory, and contractual retention obligations
  • Right to opt out of the sale or sharing of personal information (we do not sell personal information)
  • Right to opt out of targeted advertising or profiling, where applicable
  • Right to be free from discrimination for exercising these rights

California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Jersey, New Hampshire, Tennessee, Minnesota, Maryland, and other states have specific privacy laws that may grant additional rights. Where applicable, we will respond to verified requests in accordance with those laws. Requests may be submitted using the contact details in Section 16. We may need to verify your identity before responding.

We may decline or limit any request to the extent permitted by law, including where the request is excessive, unfounded, conflicts with our legal, regulatory, accreditation, or contractual retention obligations, or would prejudice the rights of others or the integrity of an ongoing matter, negotiation, settlement, or proceeding.

10. No Tax, Legal, or Investment Advice; No Guaranteed Outcomes

Nothing on our website, in our communications, or in this Privacy Policy constitutes tax, legal, investment, accounting, credit-counseling, or financial advice. Information provided is for general informational purposes only. Engagement of MCA Relief does not establish an attorney-client relationship except where you have separately and expressly retained our affiliated law firm under a written engagement agreement. Results vary, outcomes are not guaranteed, and prior client outcomes referenced on our website or in our marketing are not a guarantee or prediction of the outcome of any future matter. Debt settlement and restructuring may have credit, tax, and legal consequences, including possible income tax liability on forgiven debt; you are responsible for consulting independent advisors regarding such consequences.

11. How We Protect Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction. These include access controls, password protection, encryption of payment transactions through our payment service providers, secure storage of physical and electronic records, restricted internal access, and staff confidentiality obligations.

Notwithstanding our safeguards, no system or transmission is completely secure. You acknowledge that you submit information to us at your own risk and that, to the fullest extent permitted by law, we disclaim liability for unauthorized access, interception, or use of information that occurs despite our reasonable security measures.

12. Children’s Privacy

Our services are intended only for business owners, officers, and authorized representatives of legal age. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor without parental consent, we will delete it. If you believe a minor has provided us with information, contact us using the details in Section 16.

13. Third-Party Links and Social Media

Our website contains links to third-party websites and platforms, including Facebook, Twitter (X), Instagram, Pinterest, LinkedIn, Google Maps, and our affiliated law firm at krllp.net. These platforms have their own privacy policies and practices, and we are not responsible for them. We encourage you to review the privacy practices of any third-party platform before sharing information with it.

14. Changes to This Privacy Policy

We may amend, modify, update, or replace this Privacy Policy at any time at our sole discretion to reflect changes in our practices, technology, services, or applicable law. The most current version is always available on our website at https://mca-relief.com and supersedes any prior version. Your continued use of our website or services after any change constitutes your full acceptance of the updated Privacy Policy. You are responsible for reviewing this Policy periodically. We are under no obligation to notify you individually of any change.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-laws principles, except to the extent that federal law or the laws of your state of residence preempt or supplement these provisions. Any claim, dispute, or proceeding of any kind arising out of or relating to this Privacy Policy shall fall under the exclusive jurisdiction of the state and federal courts located in Nassau County, New York, and you irrevocably submit to that jurisdiction.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any rights described in this Policy, please contact us:

MCA Relief

56 Hammond Road, Glen Cove, New York 11542

Phone: 516-863-3763

Email: info@mca-relief.com

Hours: Monday – Friday, 8:00 AM – 5:00 PM PST

We are committed to resolving any questions or concerns directly. We ask that you contact us first using the details above so that we can address your matter promptly and in good faith.